Communicating effectively includes your ability to listen and follow instructions, as well as conversing with other work colleagues and customers. You will need to concentrate, ask questions and check that you understand tasks.
During your work placement you will meet other employees and observe how they complete jobs and also communicate with others. Maintaining a positive outlook and being open to new ideas will encourage them to share their experience. Working with people from different backgrounds can be rewarding as well as challenging.
Think about how you would act in the following situations and choose the best response. At the end of the page you can click on the Get Feedback button to see how you went.